FAQ

We offer immigration services for individuals from all countries, regardless of their citizenship or nationality.

Yes, we provide a document review service before submission to IRCC. The cost depends on the volume of documents and is calculated on an hourly basis. We will determine a more accurate cost after reviewing your case.

We cannot guarantee approval of a visa application, as the final decision is made by an IRCC immigration officer based on your documents and compliance with the visa/program requirements. However, we aim to minimize risks and increase your chances of a successful visa application through quality document preparation, advice, and legal support. Our licensed professionals possess extensive experience in immigration matters and will strive to ensure that your application is successful.

You can pay for our services with credit or debit cards (Visa, Mastercard, etc.) on our website by selecting "Book Consultation" or "Pay for Services" in the top right corner.

Additional payment options include:

• E-invoice payment.
• Cryptocurrency payment, including in your local currency, without the need to open an account at a crypto exchange.
• Wire transfer.
• Interac e-Transfer for clients within Canada.
• Payment in one of 40 local currencies (Ukraine, Poland, Turkey, Romania, Hungary, Czech Republic, Bulgaria, Chile, China, Georgia, Israel, Mexico, South Africa, UAE, etc.)
• Cash via instant money transfer services.

Payment in installments is possible in two payments: the first part is made upon signing the contract, and the second part is paid before submitting the documents to IRCC. In rare cases, the payment may be divided into three parts. The payment scheme is discussed individually upon signing the contract.

Our refund policy depends on the service and is specified in the contract. Typically, refund terms include certain penalties or restrictions that may apply depending on the stage of your immigration/visa process. All of these terms and conditions are explained in detail in the contract you sign before working with us. The terms and conditions for cancelling or postponing a consultation can be found on our website by clicking on the "Cancellation Terms" link next to the consultation fee.

Immigration consultation is an initial assessment of the options available to you, while full immigration/visa process support covers the entire process, from document collection and completion of all forms by an immigration consultant to submitting them to IRCC on behalf of the client. This service is focused on achieving a specific immigration or visa goal.

You can certainly handle your visa or immigration case on your own. However, it is important to consider the advantages of working with an immigration consultant:

• Experience and expertise. A consultant possesses extensive knowledge of Canadian immigration law and can provide valuable advice and guidance.
• Simplify the process. Working with a consultant makes the entire immigration/visa process easier. A consultant will assist you in gathering all the necessary documents and filling out the forms correctly.
• Save time. Completing immigration paperwork on your own can be time-consuming. An immigration consultant reduces the time required to complete the procedures.
• Minimize mistakes. A consultant helps you avoid errors that could result in delays or the denial of your immigration/visa application.
• Increased chances of success. Working with a professional enhances your prospects of successfully obtaining a visa or permanent residence.
• Support and communication. A consultant stays in touch with you throughout the process, providing support and answers to your questions.
• One of the most important roles of a consultant is to draft a specialized letter (submission letter) to IRCC in which they explain, from a legal perspective, why the client's application should not be denied. Crafting this letter typically requires 3-4 hours of work for a skilled consultant.

The time required to prepare documents and obtain a visa depends on several factors, including the type of visa, the applicant's country of origin, and the processing speed at the embassy or visa center. You can check the processing times for different visa types on the official website of the Government of Canada by clicking on the following link. Additionally, the time needed to collect all required documents varies depending on the promptness of the client's document submission. In our experience, it typically takes from 3 weeks to several months to prepare the entire case for submission to IRCC.

Yes, you can trust us. Polar Bear Immigration Inc. is a Canadian company that is legally registered, and our immigration consultants are professionally licensed, demonstrating their qualifications and expertise in this field. We prioritize openness and transparency in our interactions with each client. Our active presence on social media platforms (Telegram, Instagram, Facebook, and LinkedIn), along with our comprehensive website containing information about our team, services, client testimonials, and a YouTube channel where we regularly livestream and address questions, ensures maximum clarity and understanding for our clients. Your trust is very important to us, and we guarantee that your interests and the immigration process are in safe hands.

Yes, you can ask us a question via email or one of the messengers (WhatsApp/Telegram). If you have a brief question, we are happy to assist you free of charge. However, if you require a more detailed and in-depth discussion, including specific aspects of your immigration case, we recommend scheduling a consultation. This will enable us to dedicate enough time to your questions and offer the best advice and solutions.

Yes, you can contact us via WhatsApp or Telegram. Our website has a feature that allows you to send messages and start a chat with our team right away. Choose your preferred messenger, and we will gladly answer your questions and provide the necessary information.

Yes, of course. Immigration is an important decision often made together with family members. Your spouse/partner is welcome to attend the consultation, ask questions, and discuss your plans. We are committed to working with both of you to provide the best understanding and support throughout your immigration process.

Yes, we are ready to assist you even if you have previously been refused a visa. Our experience in handling such situations enables us to offer additional advice and support to enhance your chances of successfully obtaining a visa. In cases of previous refusals, a 25% fee is added to the standard cost of our services. This is due to the additional complexity and workload involved in reviewing and enhancing your case. Our objective is to help you achieve your desired results, even if you have encountered difficulties in the past.

Yes, we are always happy to welcome new clients and offer them professional immigration services. Regardless of your current status or stage in the immigration process, we are ready to assist you.

Government fees (visa fees) are not included in the price of our services. They are paid separately and depend on the type of visa or immigration program. You can find the current government fees on the official website of the Government of Canada by clicking here.

The remaining time of the consultation can be transferred and used as part of your next consultation when you need more information or have clarification questions.

An immigration consultation is conducted via video call using Zoom or Google Meet, covering a comprehensive overview of Canada’s immigration system and the pathways you and your family might pursue to obtain permanent status in Canada. Our immigration consultant will provide an optimal immigration strategy, including a detailed list of steps to meet the criteria for applying under an immigration program, along with a budget estimate and timeline. Additionally, you are welcome to ask any immigration-related questions.

Prior to the consultation, we will ask you to complete a questionnaire regarding your family status, education, work experience, language skills, and other relevant information. This will assist our specialist in analyzing your situation and preparing the optimal immigration options for you.

Please note that we do not provide a written report following the consultation. Therefore, we strongly advise you to take notes on the recommendations and advice provided during the consultation.

It’s important to remember that a good immigration consultant is often in high demand among clients, which may occasionally result in limited availability. However, if you require immediate advice, we offer an urgent consultation option that can be arranged for an additional 50% of the standard fee. This service will expedite your consultation, enabling you to address your concerns and plans promptly without delays.

Our company offers consulting services for job search in Canada, including writing resumes and cover letters, setting up a LinkedIn account, which is crucial for finding highly qualified jobs, as well as preparing for job interviews. You can order these services separately or as part of a job search package. Please note that we are not a recruitment agency, we do not recruit or search for vacancies for our clients.

A full list of services, along with their fees, is available on our website under Career Consulting. If you have any questions about our services or need additional information, please contact us, and we will be happy to assist you.

As part of career counselling, you will receive:

• An analysis of your current situation and an assessment of your prospects for finding a job in Canada.
• Advice on how to effectively search for a job, including where to look for suitable positions and what criteria to consider when making your selection.
• Tools and tips to improve your resume and LinkedIn profile (if you have one).
• Guidance on popular Canadian job search resources.
• Personalized recommendations tailored to your professional field and job search.
• Answers to all your questions regarding job search and employment in Canada.